Emerging Media - RSA Testing
This week looks at user testing to see how potential end users evaluate the app design. The app was tested by four women, three whom have experienced pregnancy and one who has not. The app can only be tested in a limited capacity as the design does not contain all the screens of a full application in live functionality. However, it should provide information that can indicate where changes can be made. The testing criteria was based on the International Standards Organisation ISO 9241-11:2018 of effectiveness, satisfaction and efficiency, which was applied to the app design – see image below.
Research Summary
Effectiveness
10 x 5 (Strongly agree) | 5 x 4 (Agree) |1 x 3 (Neither agree or disagree)
Satisfaction
9 x 5 (Strongly agree) | 6 x 4 (Agree) | 1 x 3 (Neither agree or disagree)
Efficiency
13 x 5 (Strongly agree) | 3 x 4 (Agree)
There were a few things that were questioned after I received the results. One of these was there was no immediate information screen about using the tracker after the log in was completed. Although this would be in the information section , I realised that this would be a good idea, especially as women would understandably be anxious if they had been recommended the app by their GP. One mentioned lack of a community page, however as this is designed as a medical type app, a community would have to be managed by the owner/developers and could possibly cause issues with health care providers and data protection. The responses iterated the need for app training from health care providers when the patients are assigned the app, as there will be protocols in taking blood pressure as mentioned in section 1 of the the project. Overall I felt the app fulfilled its purpose and was pleased with the outcomes.